Privacy Policy

Information Collection and Use

RIVEX is committed to protecting your privacy. We collect information necessary to provide digital asset management services, including but not limited to:

• Basic identity information (name, contact details)
• Asset preferences and management requirements
• Transaction-related data
• Website usage statistics

Information Protection

We employ industry-leading security measures to protect your personal information:

• End-to-end encrypted transmission
• Multi-layer firewall protection
• Regular security audits
• Strict access controls

Information Sharing

Except as required by laws and regulations, we do not disclose your personal information to third parties. Information may need to be shared in the following circumstances:

• Regulatory requirements
• Legal proceedings
• Service providers with your explicit consent

Your Rights

You have the right to:

• Access, correct, or delete personal information
• Withdraw consent
• Data portability
• File complaints

Account Deletion Records

When you delete your account through the Services, we retain a limited deletion receipt for a 90-day retention period to verify that the account was deleted and respond to related enquiries or disputes. Access is restricted to authorised administrators; these records are not used for marketing or to reconstruct your activity.

Information in the Deletion Receipt

The receipt contains your former account ID, a protected email fingerprint generated using a secret key, the deletion time and the scope of account-record deletion. It does not retain your readable email address, name, conversations, photos or usage history. The protected fingerprint can be matched against an email you provide and remains Personal Data; it is not anonymous information.

Receipt Expiry and Deletion Scope

The receipt is excluded from lookups when the 90-day period ends and removed through scheduled cleanup. Stored files and backup copies are handled under the applicable deletion and backup schedules. A deletion receipt confirms deletion of the account record; it does not confirm that every stored file or backup copy has already been erased.